Privacy Policy

1. Introduction

We respect your privacy and are committed to handling personal information responsibly. By using the Services, you acknowledge this Policy. If you do not agree, please do not use the Services.

2. Information We Collect

We may collect information in the following categories:

• Account information. Name, email address, password, phone number (if you provide it for account recovery or two-factor authentication), and similar profile details you submit when you register or update your account.
• Billing information. Payment-related details processed by our payment providers (for example, card or wallet identifiers, billing email, and transaction status). We do not store full payment card numbers on GoDesk systems when a third-party processor handles checkout.
• Service and usage data. Information about how you use the Services, such as pages viewed, features used, device and browser type, approximate location derived from IP address, log data, and diagnostic events.
• Customer content. Information you upload or configure in the Services (for example, domains, DNS records, hosting settings, notes, or integration credentials you choose to connect).
• Communications. Messages you send to support or sales, and related correspondence.
• Cookies and similar technologies. Data collected through cookies, local storage, and similar tools as described below.

3. How We Use Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Services;
• Create and authenticate accounts, including two-factor verification;
• Process transactions, subscriptions, and billing;
• Respond to support requests and communicate about the Services;
• Monitor performance, security, abuse, and fraud;
• Comply with legal obligations and enforce our terms; and
• Send service-related notices. Marketing messages, if any, can be opted out of where required.

4. SMS / Text Messaging

Providing a mobile number is optional. If you provide one, GoDesk may send one-time verification codes and account alerts by text message. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

The account registration form includes a separate checkbox, unchecked by default, that states: I agree to receive text messages from GoDesk, including one-time verification codes, account alerts, team invites, service and account updates, and Do-It-For-Me request updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Terms and Privacy Policy.

We do not share your mobile information with third parties for marketing purposes. SMS opt-in data and consent are not shared with third parties or affiliates for marketing. A messaging provider may process your number only to deliver those messages.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, measure usage, and help secure the Services. You can control cookies through your browser settings. Disabling certain cookies may affect sign-in or other features.

6. Analytics

This site uses Traffic, a self-hosted, cookieless analytics tool run by GoDesk on its own servers. Traffic collects aggregate, anonymous usage data (pages viewed, referrer, browser and device type, and country derived from IP address without storing the IP) to improve the site. It sets no cookies, does not track people across sites, and does not sell or share data with third parties.

7. Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers that help us operate the Services (for example, hosting, payment processing, email or SMS delivery, analytics, and customer support tools), under appropriate confidentiality obligations;
• Integrations you connect, when you authorize a third-party platform (such as a cloud or registrar provider);
• Legal and safety recipients, when we believe disclosure is reasonably necessary to comply with law, protect rights, or investigate fraud or security issues; and
• Business transfers, in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy or successor notice.

8. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Services, resolve disputes, enforce agreements, and meet legal, tax, and accounting requirements. When information is no longer needed, we delete or anonymize it where reasonably practicable.

9. Security

We use administrative, technical, and organizational measures designed to protect personal information, including access controls and encrypted transport. No method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your credentials and for activity under your account.

10. Your Rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, to object to or restrict certain processing, or to withdraw consent. You may also have the right to lodge a complaint with a supervisory authority. To exercise a request, contact us at [email protected]. We may need to verify your identity before fulfilling a request.

11. Children's Privacy

The Services are not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

12. International Transfers

GoDesk may process and store information in countries other than where you live. Those countries may have different data-protection laws. Where we transfer personal information internationally, we take steps designed to provide an appropriate level of protection consistent with this Policy.

13. Third-Party Services

The Services may link to or integrate with third-party websites, payment processors, identity providers, and infrastructure platforms. Those services are governed by their own privacy policies. We are not responsible for third-party practices. Review their policies before providing information to them.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes may also be communicated through the Services or by email. Continued use of the Services after an update means you accept the revised Policy.

15. Contact

If you have questions about this Privacy Policy or our privacy practices, contact GoDesk at:

• Email: [email protected]
• Website: https://godesk.io